Practice Management & Consulting

One of the biggest challenges we face with many of the businesses we help is ensuring that the entire patient journey (business cycle) is smooth, efficient and consistent with every client.

Many businesses struggle with converting enquires (telephone calls and emails) into a business opportunity (consultation), some practitioners may struggle with converting that consultation into a sale (accepted treatment plan), some businesses fail to deliver the service that they promise on time or to the quality that was promised and some businesses do not effectively capitalise on generating further business or leads (word of mouth referrals) from their existing client base. The majority of business owners we speak to are not even aware they have any of the above problems in their business.

As a healthcare business owner you should ask yourself:

  • Does your business run smoothly?
  • Are you happy with your team and how they work together?
  • Are you happy with the way each team member works individually?
  • What percentage of new patient enquiries is converted into consultations?
  • Are you selling your ideal treatment plans to your patients?
  • Are your patients recommending you to their friends and family?
  • Do you know how many new patients or income your last radio advert or newspaper campaign generated?

Business consultancy

At The Fresh, our consultants carry out a thorough analysis of your business and tailor a consulting plan that is focused towards your individual business needs. We take an integrated approach to internal business processes in combination with marketing.

The one key difference that separates our consulting from the crowd is the implementation. We won't just tell you what to do; we actually make it happen.