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Terms and Conditions

1. Definitions and Interpretation

"Action" means a single agreed occurrence as specified on the Sales Order, Quote or Invoice;

"Additional Charges" means charges for additional Services not included in the Order Form, Invoice or Quote at the time the Agreement is formed;

"Advertisement" means an advertisement that appears on the Website including but not limited to Featured Provider Listings, Featured Provider Pages and Banners;

"Agreement" means an agreement formed between You and The Fresh Design comprising an Order, Order Form , Invoice or quote and these Terms;

"Banners" means banner advertisements delivered via the website;

"Charges" means The Fresh Design's quoted charges set out in the Sales Order, Quote or Invoice or as varied pursuant to these Conditions together with any additional charges agreed between the Client and The Fresh Design from time to time;

"Click" means a visitor delivered to the Client's website from a link in a paid search campaign;

"Client" means an end user who is utilising Services provided by The Fresh Design including all Services provided by outside agents, companies and organisations acting under instruction from or on behalf of The Fresh Design;

"Conditions" means the terms and conditions set out in this document and includes any Special Conditions;

"Confidential Information" means any and all information in whatever form whether disclosed orally or in writing (including any electronic or machine readable form) or in any other form including, without limitation, the form, materials and design of any relevant equipment or any part thereof, the methods of operation and the various applications thereof, processes, formulae, plans, strategies, data, know-how, designs, photographs, drawings, specifications, technical literature and any other material made available by one Party to the other Party or gained by the visit by one Party to any establishment of the other Party whether before or after this Agreement is entered into, for the purpose of considering, advising in relation to or furthering the Purpose together with any information derived from such information;

"Contract" means a contract for the provision of the Specified Services;

"Customer" means an end user who is utilising Services provided by The Fresh Design including all Services provided by outside agents, companies and organisations acting under instruction from or on behalf of The Fresh Design;

"Deliverables" means the result of performing the Specified Services;

"Design Services" means the design or creative element of any Services offered by The Fresh Design. These Services include but are not limited to graphical design, copy writing, intellectual property and ideas, optimisation, consulting services, marketing materials, server and client side applications and all other Services or parts of Services which rely on the skill, knowledge or experience of The Fresh Design including all Services provided by outside agents, companies and organisations acting under instruction from or on behalf of The Fresh Design.

"Effective Date" means the date on which this Agreement is formed;

"Featured Provider Pages" means pages of advertorial about your services, your products or your company. The content of the Featured Provider Pages are prepared by The Fresh Design using Your Media or by yourselves and provided to The Fresh Design;

"Featured Provider Listings" – means an abbreviated summary of the content of the Featured Provider Page, which includes a link to the Featured Provider Page or to your Website;

"Fees" means The Fresh Design charges from time to time for providing the Services;

"Force Majeure Event" means an event, or a series of related events, that is outside the reasonable control of the party affected (including failures of or problems with the internet or a part of the internet, hacker attacks, virus or other malicious software attacks or infections, power failures, industrial disputes affecting any third party, changes to the law, disasters, explosions, fires, floods, riots, terrorist attacks and wars);

"Google Adwords Managed Campaign" means a marketing campaign using paid search where the Client pays to Google the full cost of all Clicks purchased from key-words plus an agreed setup and monthly management fee to The Fresh Design;

"Input Materials" means any materials, data or other information provided by the Client in relation to the Specified Services; and you have the right or permission to use third party material. The Fresh Design will not be responsible for obtaining permission for third party material provided by you.

"Intellectual Property Rights" ("IPRs") means any patent, patent application, know how, trade or service mark (whether registered or unregistered), trade or service mark application, trade name and logo, registered design, design right, copyright or other similar intellectual or industrial right;

"Invoice" means the document setting out the services that will be provided by The Fresh Design and the payments due;

"Listing" means a listing in an online directory or database;

"Order" means an order for Services placed by you on an Order Form or directly to The Fresh Design in writing, by email or by telephone;

"Order Form" means the record of the details of your Order;

"Output Materials" means any documents, manuals, data, materials or other information provided by The Fresh Design in relation to the Specified Services;

"Paid Search Process Flow" means the process commencing with a visitor from a link in a paid search campaign and ending with an Action in respect of a customer;

"Pay per Action Campaign" means a measured campaign where the Client agrees to pay The Fresh Design an agreed price for the occurrence of every Action;

"Prohibited Content" means:

(a) Pornographic or lewd material;
(b) Material which breaches any applicable laws, regulations or legally binding codes, or infringes any third party Intellectual Property Rights or any other rights;
(c) Material which is likely to cause annoyance, inconvenience or anxiety to another internet user;

"Quote" means the document setting out the Services that may be provided by The Fresh Design and the applicable estimated Fees;

"Sales Order" means The Fresh Design's sales order form, Quote or Invoice setting out amongst other things the Client's details and Specified Services requested and the cost of services to the customer;

"Search Engine Optimisation" means on- and off-site improvements to the Client's website to make it more visible on agreed search engines (also referred to as "natural" or "organic" search);

"Services" means all services offered by The Fresh Design, including all Services and other services provided by outside agents, companies and organisations acting under instruction from or on behalf of The Fresh Design.

"Special Conditions" means any special conditions agreed by The Fresh Design and set out in the Sales Order;

"Sponsored Content" content provided by you including but not limited to artwork The Fresh Design's, informational, descriptions and text around which Advertisements will be reproduced;

"The Fresh Design" means The Service provider, which has its principal place of business at Warren Bruce Court, Warren Bruce Road, Trafford Park, Manchester, M17 1LB.

"The Fresh Design Media" means the media created by The Fresh Design using Your Media to create an Advertisement;

"You" and "Your" mean the customer/client.

"Your Media" means any documents, information, materials, images, graphics, logos, trademarks, domain names, contact details, patient testimonials, case studies and text provided by You to enable The Fresh Design to produce Advertisements, Featured Listings, Featured Pages, Listings and Sponsored Content as applicable. By providing such media you state that you have the right or permission to use third party material. The Fresh Design will not be responsible for obtaining permission to use third party material provided by you.

"We" and "Our" mean The Fresh Design.

2. Your Status and Obligations

2.1 By accepting our quote, invoice and making the payment you are accepting these Terms and you warrant that:

2.1.1 You are legally capable of entering into binding agreements;

2.1.2 You are accredited to provide the treatments and services detailed in your Advertisements, Your Media, and the Enquiry Form, in your Order and on the Order Form;

2.1.3 You shall provide the Treatments and Services with all skill, due care and diligence as would be expected from an accredited supplier of similar or identical Treatments and Services;

2.1.4 All Your Media that You provide to The Fresh Design shall be accurate and up to date and should, during the provision of the Services, Your Media no longer be accurate, You shall promptly inform The Fresh Design and provide new media that is accurate and up to date; and

2.2 You shall indemnify The Fresh Design and hold The Fresh Design harmless for any claims brought against The Fresh Design relating to your breach of clause 2.1.

3. Basis of Contract

3.1 The Fresh Design shall provide and the Client shall purchase the Specified Services in accordance with the Sales Order, or any purchase order of the Client. These Terms and Conditions are deemed to be accepted by the customer, on full or part payment of Sales order. These Conditions shall govern the Contract to the exclusion of any other terms and conditions subject to which any such Sales Order is accepted or purported to be accepted, or any such purchase order is made or purported to be made, by the Client.

3.2 No variation to these Conditions shall be binding unless agreed in Writing between the authorised representatives of The Fresh Design and the Client.

3.3 The Fresh Design's employees or agents are not authorised to make any representations concerning the Specified Services unless confirmed by The Fresh Design in Writing. In entering into the Contract, the Client acknowledges that it does not rely and has not relied on any such representations which are not so confirmed.

3.4 Any typographical, clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by The Fresh Design shall be subject to correction without any liability on the part of The Fresh Design.

4. Use of electronic mail

The use of E-Mail shall be considered by both parties as constituting written communication between parties.

5. Order and Formation of Agreement

5.1 All Services are provided in accordance with these Terms and the Order Form ('Agreement').

5.2 You will place an Order for Services with The Fresh Design by:

5.2.1 Placing an Order with one of The Fresh Design employees, representatives or agents; or

5.2.2 The Fresh Design will send you an Order Form, Quote or invoice and a link to these terms and conditions on our website. You must check the details on the Order Form, Quote or invoice and read the terms and conditions and if you accept them and are willing to be bound by them, you should make the payment, by making the payment you are stating that you have read and accept these Terms and conditions.

5.3 You should read the Terms each time you place an Order and prior to making payment.

5.4 When you make the payment you are accepting the terms and you shall be bound by these Terms.

5.5 In the event that you would like to amend the details on the Order Form, You should mark up the amendments and return the Order Form, Quote, invoice to The Fresh Design. The Fresh Design will review the amendments, and will send you a revised Order Form, Quote, invoice to check. If you accept the content of the revised Order Form, Quote, invoice you should comply with the procedure set out at clause 3.3. For the avoidance of doubt, neither party shall be bound by these Terms until you have made the payment. Amendments made to an Order Form, Quote, invoice by you will constitute a counter offer. The Fresh Design shall not be obliged to accept your counter offer.

5.6 The Order Form, Quote, invoice will contain the effective dates for the commencement of the advertising or services provided by The Fresh Design.

5.7 The Agreement between The Fresh Design and You will relate only to the Services that have been confirmed in the Order Form, Quote or invoice.

5.8 The Services shall be provided for the period specified in the Order Form. If you wish to renew the Service You should contact The Fresh Design either in writing or by telephone. A new Order Form, Quote or invoice will be sent to you and on payment, pursuant to clause 5.5, services will be further renewed to You. The Terms applicable at that time will be sent to you with the Order Form, Quote or invoice.

6. Payment and Terms

6.1 Payment shall be made in UK pounds Sterling to The Fresh Design. We accept payment with cheques, all major credit cards, debit cards or payment directly into our account set out in the quote or invoice. A deposit is required from any new client before any work is carried out.

6.2 It is the The Fresh Design's policy that any outstanding accounts for work carried out by The Fresh Design or its affiliates are required to be paid in full, no later than 7 days from the date of the invoice unless by prior arrangement with The Fresh Design.

Once a deposit is paid and work completed you are obliged to pay the balance of payment in full. We will contact clients via email and telephone to remind them of such payments if they are not received when due.

6.3 If accounts are not settled or The Fresh Design have not been contacted regarding the delay, access to the related website may be denied and web pages removed, we will then pass such cases to the Small Claims Court to pursue payment, non payment can result in county court judgements (ccj's) being added to the client's credit rating.

6.4 Following consistent non payment of an invoice our Solicitors will contact the client in question, with a view to taking the matter further and if need be to seek payment through legal procedures, and if necessary court summons.

6.5 Payments are due upon provision or renewal of Services. Credit terms are offered at the discretion of The Fresh Design and Customers eligible for credit shall be notified before Services are provided. Services provided without agreed credit terms are due for payment on provision and payment must reach The Fresh Design no more than five (5) working days from receipt of Quote or invoice unless otherwise indicated either in writing or on the quote or invoice.

6.6 All credit terms or lack thereof are at the sole discretion of The Fresh Design who reserves the right to restrict the availability of credit terms to Customer. If due to bank charges, transfer fees, or the like, The Fresh Design should receive less than its invoice amount, The Fresh Design will re-invoice Customer for the shortfall. In the event that any account remains unpaid fourteen (14) days after presentation of invoice or (if credit terms have been agreed between the parties) fourteen (14) days after the invoice due date, The Fresh Design may discontinue, withhold or suspend services to Customer and/or its customer(s) to whom such unpaid amounts relate.

6.7 The Fresh Design will not and cannot be held liable for loss of business, revenue or goodwill resulting from the suspension, withholding or discontinuation of and Services due to unpaid accounts. No guarantee, written or implied, will be considered to be in force; until such time that the full payment has been received by The Fresh Design for the provision of such Services.

6.8 If the Service You require involves the provision of Advertisements, Listings or Sponsored Content, due to the bespoke nature of such Services Your right to cancel will be restricted to 48 hours for Advertisements and Listings and 7 working days for Sponsored Content from the date of the Order Form Quote or invoice being returned to The Fresh Design by You. Your cancellation of such Service must be communicated to The Fresh Design in writing.

6.9 If The Fresh Design has received notice of Your cancellation of the Advertisements, Listings or Sponsored Content Service in accordance with clause 4.7, The Fresh Design shall reimburse You for any payment received relating specifically to the cancelled Service and that Service only.

6.10 From time to time The Fresh Design may run promotions and offers ('Promotions') in respect of some selected Services. These Promotions shall be detailed on the Websites from time to time and, where you have given The Fresh Design permission, may be communicated to You by email, telephone or fax. These Terms, together with any additional terms that are detailed with the Promotions shall apply. Orders for the Promotions Services shall be placed by you and supplied by The Fresh Design in accordance with these Terms, unless stated otherwise. Such variation to these Terms shall be communicated to you with the Order Form Quote or invoice and you shall be required to indicate your acceptance, in accordance with clause 3.

6.11 The Fees are subject to VAT (or other similar or applicable sales taxes, charges, duties or levies) at the prevailing rate.

7. Website Design

7.1 Whilst every endeavour will be made to ensure that the website and any scripts or programs are free of errors, The Fresh Design cannot accept responsibility for any losses incurred due to malfunction, the website or any part of it.

7.2 The website, graphics and any programming code remain the property of The Fresh Design until all outstanding accounts are paid in full.

7.3 Any scripts, cgi applications, php scripts, or software (unless specifically agreed) written by The Fresh Design remain the copyright of The Fresh Design and may only be commercially reproduced or resold with the permission of The Fresh Design.

The Fresh Design reserve the right to refuse any material of a copyrighted nature unless adequate proof is given of permission to use such material.

7.4 Any additions to the brief will be carried out at the discretion of The Fresh Design and where no charge is made by The Fresh Design for such additions, The Fresh Design accept no responsibility to ensure such additions are error free and reserve the right to charge an according amount for any correction to these or further additions.

7.5 The client agrees to make available as soon as is reasonably possible to The Fresh Design all materials required to complete the site to the agreed standard and within the set deadline.

7.6 The Fresh Design will not be liable for costs incurred, compensation or loss of earnings due to the failure to meet agreed deadlines.

7.7 The Fresh Design will not be liable or become involved in any disputes between the site owner and their clients and cannot be held responsible for any wrongdoing on the part of a site owner.

7.8 The Fresh Design will not be liable for any costs incurred, compensation or loss of earnings due to the work carried out on behalf of the client or any of the clients appointed agents.

7.9 The Fresh Design will not be liable for any costs incurred, compensation or loss of earnings due to the unavailability of the site, its servers, software or any material provided by its agents.

7.10 Once a website has been designed and completed the final balance of payment is then due in accordance with our payment terms. There are no exceptions to this, i.e. if the client decides they no longer want the site, as they have commissioned the work and paid a deposit they are still obliged to pay for the work that has been done. Non payment will result in legal action being taken if necessary.

8. Search Engine Optimisation

8.1 We provide a search engine optimisation service for any client utilising our bespoke design services.

8.2 Although Google's results are displayed on other search engines, the work that is carried out by The Fresh Design is solely aimed at increasing visibility and boosting ranking on Google. It is not possible to give a 100% guarantee for any specific result on any search engine, nor can The Fresh Design quantify the level of increased traffic or sales. Due to the competitiveness of some keywords/phrases, ongoing changes in search engine ranking algorithms and other competitive factors, it is not possible to give a 100% guarantee for any specific result on any search engine, nor can we quantify the level of increased traffic or return on investment, as a result of the SEO campaign.

8.3 The client understands that search engines are independent companies who select and rank sites using their own criteria and no guarantees will be given as to a client's site position in the search engines as the search engines change their raking algorithms on a regular basis. Additionally, both new sites and competitor sites may be being optimised and submitted every day. The best way to ensure that you maintain your rankings is to arrange a maintenance contract with The Fresh Design. The Fresh Design cannot guarantee customer's site ranking at any time.

8.4 All SEO contracts have a minimum term of three (3) months followed by a three (3) month notice period to cancel the contract.

8.5 The Client grants authority to The Fresh Design to submit the web site pages being promoted to search engines and directories.

9. Google Adwords Managed Campaign

9.1 The Fresh Design manages advertising for customers on the Google Adwords platform and other Advertising platforms, however are not affiliated with Google or any other Advertising Platforms and do not make guarantees related to the results of this advertising. You will be required to pay a monthly service fee to The Fresh Design and a monthly fee to Google AdWords.

9.2 At the end of each month, the customer will have to make two (2) payments - one to The Fresh Design and one to Google AdWords. The client is responsible for pay per click charges levied by Google.

9.3 The customer will be required to pay an up-front fee for the setup of their account to The Fresh Design. All set-up fees are non-refundable once set-up has been completed. The subscriber is responsible for providing up-to-date payment information to Google The Fresh Design will not be held responsible. The Customer is required to Accept Google Adwords Terms & Conditions prior to commencing services with The Fresh Design. These can be read here: https://adwords.google.com/select/tsandcsfinder.

9.4 You agree that The Fresh Design Consultant can monitor your account after cancellation or expiry of agreement to make sure you are not using any tools, coding, new keywords and any knowledge gained for the financial benefit of another third party. If another party takes over your account management The Fresh Design reserves the right to remove any unique techniques, key words and ad styles implemented in our account structure at the set up stage Throughout the duration of the contract you agree that any tools, coding, new keywords and any knowledge gained cannot be used in any other Google Adwords Account you may have, or create yourselves during the Term of this contract.

10. Advertising on Websites and Listings

10.1 In the event that The Fresh Design is to produce Media and publish it on a Website as a Listing or Advertisement the Service shall be provided as follows:

10.2 You shall follow the Order procedure as set out at clause 5;

10.3 The Fresh Design shall prepare the Listing or Advertisement in accordance with the Order Form Quote or invoice;

10.4 The Fresh Design shall send You a copy of the proposed Listing or Advertisement where you may view the proposed Listing or Advertisement;

10.5 Within five working days of receipt of the proposed Listing or Advertisement You shall revert to The Fresh Design with your comments and any amendments You require;

10.6 As far as is reasonably practicable, The Fresh Design shall make the amendments to the Listing or Advertisement that You require;

10.7 You shall indicate your acceptance of the Listing or Advertisement by email or telephone.

10.8 The Fresh Design may at any time, without notifying you, make changes to the Services, which are necessary to comply with any applicable statutory requirements, or which do not materially affect the nature or quality of the Service.

10.9 Whilst The Fresh Design will make reasonable efforts to accurately reproduce as necessary the trading colours of your trademarks and logos in the The Fresh Design Media and Advertisements, no assurances or warranties shall be inferred into this Agreement that they will be reproduced exactly.

10.10 For the avoidance of doubt, in the event that The Fresh Design and You enter into an Agreement for Services, whereby The Fresh Design shall place links to your website on The Fresh Design's Websites, The Fresh Design hereby expressly states that it shall bear no responsibility for the content of your websites. You hereby agree, that You shall indemnify The Fresh Design for all and any damage caused to The Fresh Design due to the content of your websites.

11. Domain Name Registrations

The Fresh Design will, on request, acquire an Internet Domain Name on behalf of the Customer once full payment, including full relevant registration authority fees, has been received by The Fresh Design. Any costs incurred by The Fresh Design for the registration and renewal of any such domain shall be reimbursed to The Fresh Design upon invoice from The Fresh Design to Customer, within five days of receipt. A Domain shall be deemed to have been registered on notification in writing from The Fresh Design to Customer.

When a customer submits a request to register or renew any .uk domain name with Medical Business Consulting Ltd t/a The Fresh Design they will be entering into two contracts - one contract with Medical Business Consulting Ltd and one contract with the .uk domain registry - Nominet UK.

Medical Business Consulting Ltd will act as the customers' agent by submitting the customers domain registration application to Nominet, and as part of this application, the customer will automatically be entering into a direct contract between the customer and Nominet UK. This is a separate contract which may be found at www.nominet.org.uk/nominet-terms

Medical Business Consulting Ltd must also make the customer aware that part of Nominet's terms and conditions includes the customers' consent to Nominet using the customers' personal data that has been submitted as part of the Domain Registration requirements. In particular, subject to Nominet's own Registration criteria, the customers' name and address may be published as part of Nominet's Whois look-up service.

Medical Business Consulting Ltd respond to all customer enquires regarding domain names within 12 hours by their account manager or alternatively immediately by calling the office.

12. Transfer of Website Domain Names

12.1 The Customer shall be responsible for any costs and expenses incurred by The Fresh Design in respect of the relocation of the Website or Domain Name(s) to a third party or to the server of a third party (as the case may be) or the transfer of the Domain Name(s) to a new registrar of the Domain Name(s) (with or without a change in the ownership of the Domain Name(s)).

13. Hosting

13.1 We have links with some of the largest hosting providers. By selecting only the most reputable providers, The Fresh Design can ensure maximum uptime and continued reliable service to our clients. However, no guarantee of service can be made by The Fresh Design on behalf of the host. The Fresh Design will remain your point of contact for any issues you have with the service (if requested) and will do everything in its power to resolve problems as swiftly and professionally as possible.

13.2 The hosting renewal charge must be received within 30 days of the hosting expiry date. We reserve the right to deactivate any website where the hosting has expired and where hosting is included in the monthly maintenance contract non payment of maintenance fees will result in deactivation of the website after 15 days of the final demand letter for non payment of fees.

13.3 There will be an admin fee set by The Fresh Design for reactivating the website/hosting.

13.4 We do not provide the client or any third party with FTP, database or SSH server access to any of our hosting accounts, however we will provide copies of any HTML files and SQL data dumps to clients or third party providers upon client approval and settlement of any outstanding invoices.

14. Intellectual Property Rights

14.1 Subject to clause 14.3, all Intellectual Property Rights used or subsisting in or in connection with the Specified Services and with respect of all Output Materials and Deliverables are owned and will be the sole property of the The Fresh Design. The Client will not during or at any time after the completion, expiry or termination of this Agreement in any way question or dispute the ownership by the The Fresh Design thereof. The Client shall, subject to payment in full of all Charges on the due dates for payment and compliance with the other terms and conditions of the Contract, benefit from a non-exclusive licence granted to it by the The Fresh Design for the use of the The Fresh Design's Intellectual Property Rights in the Output Materials and deliverables only.

14.2 The Client undertakes not to use, re-use or recreate the content or other material relating to the Output Materials or the Deliverables or the Intellectual Property Rights relating thereto, all of which belong to or have vested in the The Fresh Design.

14.3 All Intellectual Property Rights in any Input Materials shall belong to the Client and the Client hereby grants to the The Fresh Design a non-exclusive licence to use all Intellectual Property Rights in such Input Materials.

14.4 The Client warrants that it owns all Input Materials or has a valid and subsisting licence to use such Input Materials and the use by the The Fresh Design of the Input Materials for the purpose of providing the Specified Services will not infringe the Intellectual Property Rights or any other rights of any third party. The Client shall indemnify the The Fresh Design against any losses, damages, costs, expenses or other claims arising from any such infringement or breach of this clause.

14.5 The Client will indemnify the The Fresh Design on demand against all costs, claims, demands, expenses and liabilities of whatsoever nature arising out of or in connection with any claim that the use or possession of the Input Materials or the provision of the Specified Services in accordance with the Client's specifications infringes the Intellectual Property Rights or any other rights of any third party.

15. Confidentiality

15.1 Both during the Contract and after its termination, the parties shall treat as confidential (and shall procure that the personnel of each of them treat as confidential) and shall not (and shall procure that the personnel of each of them does not) other than in the proper provision of the Specified Services, use or disclose to any person, firm or The Fresh Design, any Confidential Information belonging to the other party or its clients or suppliers, nor permit its use or disclosure.

15.2 The provisions of clause 15.1 shall not apply where Confidential Information is divulged to:

15.2.1 Either party's own employees and then only to those employees who need to know the same;

15.2.2 either party's auditors, an officer of Inland Revenue, an officer of HM Customs and Excise, a court of competent jurisdiction, governmental body or applicable regulatory authority and any other persons or bodies having a right, duty or obligation to know the business of the other party and then only in pursuance of such right, duty or obligation.

15.3 Both parties undertake to ensure that persons and bodies referred to in clause 15.2 are made aware before the disclosure of any part of the Confidential Information that the same is confidential and that they owe a duty of confidence to the other party.

15.4 Each party shall promptly notify the other party if it becomes aware of any breach of confidence by any person to whom it divulges all or any part of the Confidential Information and shall give the other party all reasonable assistance in connection with any proceedings, which the other party may institute against such person for breach of confidence.

15.5 The provisions of this clause shall survive the termination of the Contract but the restrictions contained in clause 15.1 shall cease to apply to any information which may come into the public domain otherwise than through unauthorised disclosure.

16. Term and Termination

16.1 The Contract shall commence on the date of acceptance of the Sales Order by the The Fresh Design (which date shall be notified by the The Fresh Design to the Client) and continue, subject to clause 16.3, until either party gives to the other 1 month's notice (or 3 months in the case of SEO services see clause 8.4) in Writing to terminate the Contract, provided that this notice is served after the agreed minimum term of contract with such notice to expire at the expiry of the Term.

16.2 In the event no notice is given in accordance with clause 16.1 the Contract shall continue for a subsequent periods equal to the Term until either party gives to the other 1 month's notice in writing to terminate the Contract, such notice to expire on any anniversary date of the date of the Contract.

16.3 Either party shall be entitled to terminate the Contract forthwith at any time in Writing to the other party if:

16.3.1 the other party commits a material breach of any of the terms of the Contract including these Conditions and (if the breach is capable of remedy) fails to remedy the breach within 30 days after receipt of notice in Writing to do so; or 16.3.the other party becomes subject to an administration order; a receiver or administrative receiver or similar is appointed over, or an encumbrance takes possession of any of the other party's property or assets; the other party enters into an arrangement or composition with its creditors, ceases or threatens to cease to carry on business, goes into liquidation or bankruptcy, becomes insolvent, or ceases to be able to pay its debts as they fall due.

17. Termination Consequences

17.1 Forthwith upon the termination of the Contract for any reason whatsoever:

17.1.2 The Client shall pay all sums then owing to the The Fresh Design in respect of invoices already issued by the The Fresh Design;

17.1.3 The Client shall return to the The Fresh Design any Confidential Information belonging to the The Fresh Design and all copies of the whole or any part thereof or, if requested by the The Fresh Design, shall destroy the same and certify in Writing to the The Fresh Design that it has been destroyed.

17.2 In the event of the termination of the Contract for any reason other than the expiry of the Term or a lawful termination of the Contract by the Client pursuant to the provisions set out in clause 16.3. The Fresh Design shall be entitled forthwith to issue to the Client an invoice in respect of 25% of the total Charges which would have been payable in respect of the Contract during the Term (on the assumption that such termination had not occurred) and the Client shall pay such invoice forthwith upon receipt.

18. Warranties and Liabilities

18.1 Subject to the clauses 18.2 to 18.7 the The Fresh Design warrants that:

18.1.1 In providing the Specified Services the The Fresh Design shall use all reasonable skill and care; and

18.1.2 The Deliverables will materially correspond with their specification in the sales order at the time of delivery

18.2. The Fresh Design shall not be liable for any losses, damages, costs, expenses, injuries or other claims of any nature whatsoever caused by or arising from:

18.2.1 any Input Material, information or instructions supplied by the Client being incomplete, incorrect, inaccurate, illegible, out of sequence or in the wrong form

18.2.2 Any act or omission of the Client, any personnel of the Client, or any other body or person contracted to the Client in respect of the Specified Services;

18.2.4 Any failure by the Client to comply with any legal or statutory obligations or regulations;

18.2.5 Any act or omission of any third party personnel, or any other body or person.

18.3 The Fresh Design shall not be liable for any claims arising out of the provision of the Specified Services insofar as the same arose as a result of any infringement of copyright arising from the Input Materials supplied by the Client to the The Fresh Design used to provide the Specified Services.

18.4 Any guaranteed minimum in respect of the Deliverables as contained in the Sales Order is, other than as set out in this clause, for guidance only provided that;

18.4.1 In the event that there is a 20% shortfall of the Deliverables delivered by the The Fresh Design as against any guaranteed minimum in any agreed time period, the Client and the The Fresh Design shall co-operate together to attempt to resolve the matter.

18.4.2 Subject to clause 16.1 and subject to compliance of these Conditions by the Client in the event that there is a 40% shortfall of the Deliverables delivered by the The Fresh Design as against any guaranteed minimum in any agreed time period, the Client shall be entitled to terminate the Contract in Writing to the The Fresh Design.

18.5 Nothing in these Conditions shall exclude or limit the liability of the The Fresh Design for death or personal injury caused by the The Fresh Design's negligence.

18.6 The Fresh Design's liability whether arising under contract, misrepresentation, mis-statement, any tortious act or omission including negligence, infringement of Intellectual Property Rights or otherwise, arising from or in connection with the supply of the Specified Services, the Output Materials or the Deliverables or their use by the Client shall be limited to the Charges payable by the Client for the work detailed in the quote form.

18.7 The The Fresh Design shall not be liable to the Client whether under contract, misrepresentation, mis-statement, any tortious act or omission including negligence, infringement of intellectual property rights or otherwise, for any indirect, special or consequential loss or damage (including loss of profit, business contracts, revenues or damage to the Client's reputation or goodwill) which arise out of or in connection with the supply of the Specified Services, the Output Materials or the Deliverables or their use by the Client.

18.8 The Fresh Design shall not be responsible for URLs dropped or excluded by a search engine for any reason.

18.8.1 The Fresh Design shall not be responsible for delays or failure of performance resulting from Internet Service Provider delivery problems or failure, or any communication or delivery problems associated with Client's receipt of the Account Service data.

18.8.2 The Fresh Design shall not be responsible for acts or causes beyond their control, including but not limited to: acts of God, strikes, lockouts, communications line or equipment failures, power failures, earthquakes, or other disasters.

18.8.3 The Fresh Design do not represent or warrant that Customers' URLs will achieve a favourable position, or any position, within a particular search engine.

18.8.4 The Fresh Design do not warrant or represent that the use or the results of the use of the materials available through the The Fresh Design Services or from third parties will be correct, accurate, timely, reliable or otherwise.

18.8.5 You expressly agree that use of the The Fresh Design Services provided hereunder is at your sole risk. These Services are provided on an "as is" and "as available" basis. The Fresh Design expressly disclaim all warranties of any kind, express or implied, including without limitation any warranty of merchantability, fitness for a particular purpose or non-infringement.

18.8.6 Notwithstanding the security precautions taken against disclosure of information, there are certain conditions that exist on the Internet generally which are outside The Fresh Design' control and could result in a breach of security. Accordingly, The Fresh Design cannot guarantee that Your Account Service data information will be free from corruption or piracy. You hereby expressly waive any claim against The Fresh Design arising out of the loss of data through corruption, piracy, and breach of security or for any other reason that is not based on intentional or grossly negligent actions of The Fresh Design.

18.8.7 To the maximum extent allowed by law, The Fresh Design and any of their parents, members, subsidiaries, affiliates, service providers, licensors, officers, directors or employees shall not be liable for any direct, indirect, special, incidental or consequential damages (no matter how they arose, including negligence), or for interrupted communications, lost data or lost profits, arising out of or in connection with the Services provided hereunder. Further, The Fresh Design will not have any liability for any losses arising because the The Fresh Design Services are not operational or accessible. This section does not limit liability for bodily injury of a person.

19. General

19.1 The Fresh Design shall not be liable to the Client or be deemed to be in breach of the Contract by reason of any delay in performing, or any failure to perform, any of the The Fresh Design's obligations in relation to the Specified Services, if the delay or failure was due to any cause beyond the The Fresh Design's reasonable control.

19.2 The Client shall not be entitled to assign any of its rights or obligations under the Contract or these Conditions without the prior consent in Writing of the The Fresh Design.

19.3 The Contract and these Conditions contain the whole agreement between the parties and supersedes all previous agreements.

19.4 No failure or delay by the The Fresh Design in exercising any right, power or privilege under the Contract or these Conditions shall operate as a waiver thereof or prejudice any other or further exercise by the The Fresh Design of any of its rights or remedies under the Contract or these Conditions.

19.4.1 The rights and remedies in the Conditions are cumulative and not exclusive of any right or remedies provided by law.

19.5 The Conditions shall not be varied except with the The Fresh Design's prior consent in Writing.

19.5.1 A notice required or permitted to be given by either party to the other under these Conditions shall be in Writing or by e-mail addressed to the other party at its registered office or principal place of business or such other address as may at the relevant at the time have been notified pursuant to this provision to the party giving the notice

19.6 If any provision of the Contract or these Conditions is found by any court, tribunal or administrative body of competent jurisdiction to be wholly or partly illegal, invalid, void, voidable, unenforceable or unreasonable it shall to the extent of such illegality, invalidity, voidances, void ability, unenforceability or unreasonableness be deemed severable and the remaining provisions of the Contract or these Conditions and the remainder of such provision shall continue in full force and effect.

19.7 The Contracts (Rights of Third Parties) Act 1999 shall not apply to these Terms and Conditions and the Contract and no person other than the parties to the Contract shall have any rights under it, nor shall it be enforceable under that Act by any person other than the parties to it.

19.8 The Contract and these Conditions shall be construed in accordance with the Laws of England and the parties submit to the exclusive jurisdiction of the English Courts.

20. Complaints

20.1 If customers are not happy with the level of customer service or care that they are receiving then in the first instance they should contact their account manager directly by email or calling the office.

20.2 If a customer is dissatisfied with how their complaint has been handled by the account manager then this can be escalated to the Managing Director either by calling the office and arranging a telephone appointment or in writing to Warren Bruce Court Warren Bruce Road Manchester M17 1LB.

20.3 In the event that you require to lodge an abuse complain you can email enquiry@thefreshuk.com with the subject line “Abuse Complaint“ This inbox is checked every 3 hours and a response will be received within 12 hours.